Our Privacy Protocol, known as «the Protocol,» is fundamental to our company, outlining how we collect, store, use, and disclose personal information about you ("User» or «Customer»). This Protocol applies to both current and potential users, as well as visitors navigating the StarUnionFx website(s), regardless of whether they register directly or access our site through other channels. At StarUnionFx, respecting privacy is paramount, and we carefully manage the personal data gathered during your online interactions.
Privacy Policy
Explore our comprehensive legal documentation available on the Privacy Policy page.
Introduction
Data Collection Procedures
Adhering to stringent regulatory standards, including the European Directive 2016/680 on personal data processing and the General Data Protection Regulation (GDPR) under Regulation (EU) 2016/679, StarUnionFx prioritizes the meticulous handling of user personal data. Governed by our Privacy Policy and the Trading Terms and Conditions, every aspect of personal data processing is rigorously managed.
Working with affiliated data controllers ("Affiliates»), StarUnionFx diligently collects and stores personal data when users complete online trading account applications or engage with other services on our website. Providing any application or form and using our services entails sharing confidential information that enables us to deliver services and manage your trading account.
During registration, StarUnionFx carefully collects user identification documents, following strict internal protocols and procedures. This data collection and processing aim to establish a business relationship, conduct marketing activities, and evaluate the services provided by the Company and its Affiliates. Using the EXM Solution, specific personal data is collected to customize services and enhance service delivery. Accumulating such information enables StarUnionFx to effectively monitor and improve services for current and potential customers.
Personal information: including full name, phone number, email address, date of birth, and residential address.
Financial information: such as estimated annual income, net worth, trading experience, and level of investment knowledge.
Verification documents: like a valid passport or ID, utility bills, bank statements/card copies, or corporate documents for companies. Detailed guidelines are available in the KYC (Know Your Customer) policy on our website.
Website usage information: including cookie data stored with your personal profile. This encompasses specific site areas visited, pages viewed, visit frequency and duration, transaction types engaged in, documents downloaded, Internet Protocol (IP) address, login details, IP time zone settings, location, and referral information from other websites.
Utilization of Personal Data
StarUnionFx utilizes your information for various purposes:
Identity verification and maintenance of personal profiles.
Assessment of suitability for products and services offered.
Provision of requested services, including transaction processing.
Promotion of relevant products and services.
Communication of updates regarding your business relationship with StarUnionFx.
Customization of website content based on preferences and interests.
Analysis of anonymous statistical data to improve products and services.
Administration of your account and assessment of applicable fees and charges.
Sharing of personal data with third parties like Company Affiliates, data processors, banks, payment providers, and marketing affiliates, as necessary for managing your trading account.
Personal data used for service provision and customer satisfaction will be retained as necessary. Data processed for service provision may be kept longer to handle potential disputes. Data processed for marketing and profiling purposes will be retained until consent is withdrawn. After withdrawal, data will cease to be used for marketing and profiling but may be retained for dispute resolution or customer safety. All data retention and processing comply with relevant privacy laws and regulations.
StarUnionFx monitors and retains all communications, including written, phone, or electronic exchanges between you and the company, in accordance with internal policies.
By clicking the registration button and using StarUnionFx services, you consent to our policies. If you disagree with these policies, StarUnionFx recommends promptly terminating services and closing your account as detailed in the Terms & Conditions.
Disclosure of Personal Information
In compliance with legal and regulatory obligations, StarUnionFx may disclose clients' personal data under specific circumstances:
To safeguard StarUnionFx's rights and comply with court orders or legal proceedings.
To prevent potential fraudulent activities.
To fulfill legal obligations and respond to legal requests.
To protect StarUnionFx's website rights or property.
To respond to urgent situations affecting personal safety of users, the company, or the public.
Additionally, StarUnionFx reserves the right to disclose personal data to various entities under specific conditions:
StarUnionFx Introducing Brokers, Affiliates, business partners, or third parties handling outsourced operations.
Financial institutions or entities involved in payment processing and financial activities as authorized by the user.
User representatives such as financial advisors, brokers, or legal counsel.
Third parties involved in transaction processing or service delivery.
Authorities to whom the Company is legally required to disclose such information.
All data processors are required to ensure their staff understands the confidentiality of Personal Data and complies with applicable laws. They must indemnify StarUnionFx against any costs, claims, damages, or expenses arising from failure to fulfill obligations under this Privacy Policy. While StarUnionFx manages data processing for specific purposes, it cannot be held liable for unauthorized access.